tekabaj Frequently Asked Questions

tekabaj requires a valid government-issued identity document to complete KYC verification before your first withdrawal is processed. Accepted documents include your Bangladesh National Identity Card (NID), a valid passport, or a driving licence. Upload clear photos of the front and back of your document through your account settings. Verification is typically completed within 24 hours on business days.

To reset your tekabaj password, go to the Login page and click "Forgot Password". Enter the mobile number or email address registered to your account, and you will receive a reset link or OTP within a few minutes. Follow the instructions to set a new password. If you do not receive the reset message, check your spam folder or contact support at [email protected].

No. tekabaj strictly permits one account per player. Operating multiple accounts is a violation of our Terms and Conditions and may result in all associated accounts being permanently suspended and any pending withdrawals being forfeited. If you have accidentally created a duplicate account, contact support immediately at [email protected] so the issue can be resolved without penalty.

To permanently close your tekabaj account, send a written request to [email protected] from the email address registered to your account. State clearly that you wish to close the account permanently. Any remaining balance will be withdrawn to your verified payment method before the account is closed. If you are closing the account due to problem gambling concerns, our team can also arrange a self-exclusion instead.

To deposit via bKash on tekabaj, log in to your account, go to the Deposit section, and select bKash as your payment method. You will be shown a tekabaj bKash merchant number and a unique reference code. Open your bKash app, select "Send Money" or "Payment", enter the merchant number and the exact amount you wish to deposit, and include the reference code in the message field. The deposit is credited to your tekabaj account within minutes.

Nagad deposits on tekabaj are processed almost instantly — most are credited to your gaming balance within 1 to 5 minutes of the transaction being completed. During peak times, such as BPL match days or major cricket tournaments, processing may take up to 15 minutes. If a deposit has not appeared after 30 minutes, contact tekabaj support at [email protected] with your transaction ID.

The minimum deposit amount on tekabaj is ৳200 BDT for all supported payment methods including bKash, Nagad, Rocket, and Upay. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or other partner banks, the minimum deposit is ৳500 BDT. There is no maximum deposit limit set by tekabaj, though your mobile banking provider may impose its own daily transaction caps.

The minimum withdrawal amount on tekabaj is ৳500 BDT for mobile banking methods (bKash, Nagad, Rocket, Upay). For bank transfers, the minimum withdrawal is ৳1,000 BDT. Withdrawals must be sent to a payment method that has been verified in your account. tekabaj does not charge a withdrawal processing fee, though your bank or mobile banking provider may apply their own charges.

Withdrawals to bKash, Nagad, and Rocket from tekabaj are typically processed within 1 to 4 hours of approval. Bank transfers to Dutch-Bangla Bank, BRAC Bank, City Bank, Sonali Bank, and other partner banks usually arrive within 1 to 3 business days, depending on the bank's internal processing schedule. All withdrawals require KYC verification to be completed before the first payout.

tekabaj does not charge any internal fees on deposits or withdrawals. However, third-party fees imposed by your payment provider — such as bKash transaction charges or bank wire fees — are outside tekabaj's control and may apply depending on your provider's current fee structure. We recommend checking your mobile banking app's fee schedule before initiating large transactions.

Yes. Rocket (Dutch-Bangla Bank Mobile Banking) is a fully supported deposit and withdrawal method on tekabaj. The process is the same as bKash — select Rocket in the Deposit section, follow the provided merchant details and reference code, and complete the transaction through your Rocket app. Deposits via Rocket are credited to your tekabaj account within minutes under normal conditions.

tekabaj offers pre-match and live in-play cricket betting across all major tournaments including BPL, IPL, T20 World Cup, ODI World Cup, Asia Cup, and Test matches featuring the Bangladesh Tigers. You can bet on match winners, top run-scorers, total runs, wickets, over/under markets, and more. Simply navigate to the Cricket section, select your match, choose a market, enter your stake in BDT, and confirm the bet.

Yes. tekabaj is fully optimised for mobile browsers on Android and iOS devices. No app download is required — simply open your mobile browser, navigate to tekabaj, and log in to access the full range of cricket betting, live casino, slots, and card games. The mobile interface automatically adjusts to your screen size. Players in Dhaka, Chittagong, Sylhet, and across Bangladesh can enjoy a seamless mobile experience.

tekabaj offers a wide selection of slot games from leading providers including Pragmatic Play, NetEnt, Microgaming, and Spribe. The library includes classic 3-reel slots, modern video slots with bonus rounds, and progressive jackpot titles. Popular categories include high-volatility slots for big-win chasers and low-variance slots for steady entertainment. Browse the full collection in the Slots section of the tekabaj platform.

RTP stands for Return to Player — it is the percentage of total bets a game statistically returns to players over a very large number of spins or rounds. For example, a slot with 96% RTP returns ৳96 for every ৳100 wagered on average, over millions of rounds. tekabaj games sourced from certified providers like Pragmatic Play and NetEnt have their RTP figures published in each game's information panel, accessible by clicking the "i" icon within the game.

Yes. tekabaj's live casino section features real-time table games streamed from professional studios, including live roulette, live blackjack, live baccarat, and game-show titles from providers such as Evolution Gaming and Ezugi. Live dealers interact with players in real time, and all games run on verifiable RNG-certified outcomes. Live casino games are accessible on both desktop and mobile browsers — no additional software needed.

tekabaj offers a welcome bonus for new players who complete registration and make their first deposit. The bonus amount and structure may vary — check the current Promotions page within your account dashboard for the most up-to-date offer. All welcome bonuses at tekabaj are subject to wagering requirements, which specify the number of times the bonus amount must be played through before a withdrawal can be made.

A wagering requirement is a multiplier that specifies how many times you must bet the bonus amount before it can be withdrawn as real cash. For example, a ৳1,000 bonus with a 20x wagering requirement means you must place ৳20,000 in total bets before withdrawal is permitted. On tekabaj, different game types may contribute differently to wagering — slots typically contribute 100%, while live casino games may contribute less. Full details are in the applicable bonus terms.

Yes. Beyond the welcome offer, tekabaj regularly runs ongoing promotions including free spins on featured slot titles, reload bonuses, cashback offers, and seasonal promotions tied to major cricket events such as the BPL or T20 World Cup. Loyalty players may also receive personalised offers. Log in to your tekabaj account and visit the Promotions section to see all currently active offers available to your account.

Welcome bonuses at tekabaj are available to new players once only — one bonus per player, per household, per IP address, and per payment method. Attempting to claim a first-deposit bonus multiple times using duplicate accounts is a violation of tekabaj's Terms and Conditions. Recurring players can access reload bonuses and ongoing promotions, which have their own individual eligibility rules detailed in the promotion terms.

Yes. All bonus funds and free spin winnings at tekabaj carry an expiry period, which is stated in the specific promotion's terms and conditions at the time the bonus is awarded. Typically, welcome bonuses must be wagered within 7 to 30 days of being credited. If the wagering requirement is not completed within the stated period, the bonus balance and any associated winnings are forfeited automatically. Always read the bonus terms before opting in.

tekabaj operates on a platform secured with SSL encryption, protecting all data transmitted between your device and the platform. Player funds are held separately from operational funds, and all financial transactions via bKash, Nagad, Rocket, and partner banks are processed through secure, authenticated payment channels. tekabaj also uses certified random number generators (RNG) from its game providers to ensure all outcomes are fair and unpredictable.

tekabaj operates as an offshore gaming platform serving players internationally, including English-speaking players in Bangladesh. Players are individually responsible for understanding and complying with the laws of their own jurisdiction before participating. tekabaj does not make legal claims specific to any jurisdiction and encourages all players to seek independent legal advice if they are uncertain about their local regulations.

The minimum age to register and play on tekabaj is 18 years old. This applies to all players regardless of location. tekabaj enforces this policy through identity verification (KYC) required before any withdrawal is processed. Any account found to belong to a player under 18 will be immediately suspended and permanently closed. If you suspect a minor has accessed a tekabaj account, report it to [email protected] immediately.

To self-exclude from tekabaj, send a request to [email protected] with the subject line "Self-Exclusion Request". You can choose a period of 6 months, 12 months, 3 years, or permanent closure. Once self-exclusion is activated, your account is immediately locked, all marketing is suppressed, and any remaining balance is paid out to your verified payment method. Permanent self-exclusion cannot be reversed. tekabaj also offers shorter time-out periods and deposit limits as alternatives.

tekabaj customer support is available 24 hours a day, 7 days a week, all year round. The primary contact channel is email at [email protected]. Our English-speaking support team can assist with account queries, payment issues, responsible gaming requests, technical problems, and general enquiries. We aim to respond to all email enquiries within 2 hours during normal operating conditions (Bangladesh Standard Time, UTC+6).