tekabaj Privacy Policy

1 Data We Collect

tekabaj collects personal data from players through several channels: directly when you register an account and provide information voluntarily, automatically when you interact with the platform, and in limited cases from third-party verification providers who assist with identity and fraud checks.

The categories of personal data tekabaj may collect and hold about you are set out in the table below. We collect only the data that is necessary and proportionate for the purposes described in this Privacy Policy.

1.1 Data You Provide Voluntarily

When you register a tekabaj account, make a deposit, contact our support team, participate in a promotional campaign, or complete KYC verification, you provide personal data directly to us. This data is submitted voluntarily, but in many cases it is required for us to provide the services you are requesting. For example, without a valid email address and mobile number, we cannot process account recovery requests or send you transaction confirmations.

1.2 Data Collected Automatically

When you access the tekabaj platform, our systems automatically collect certain technical data about your device and your session. This includes your IP address, browser fingerprint, device identifiers, approximate geographic location derived from your IP, and a log of your activity on the platform during that session. This data is used for fraud detection, platform security, and internal analytics — it is not used to build advertising profiles.

1.3 Data from Third Parties

tekabaj may receive limited personal data from third-party identity verification providers, fraud prevention services, and payment processors where this is necessary to complete KYC verification, process a transaction, or investigate a suspected security incident. Data received from third parties is handled under the same standards as data collected directly from you.

2 How We Use Your Data

tekabaj processes your personal data only for specific, legitimate purposes. We do not use your data in any manner that is incompatible with the purposes for which it was originally collected. The primary purposes for which tekabaj processes personal data are described below.

2.1 Account Management and Service Delivery

We use your identity and contact data to create and manage your player account, authenticate your login sessions, process deposits and withdrawals, send transaction confirmations, and communicate account-related notices. This processing is necessary for the performance of our contract with you as a registered player on the tekabaj platform.

2.2 Identity Verification and Fraud Prevention

tekabaj is required to verify the identity and age of all players before processing withdrawals. KYC documents and financial data are used solely for this verification purpose and for the prevention of fraud, money laundering, and underage access to the platform. This processing is in the legitimate interest of the platform and its player community.

2.3 Platform Safety and Security

Technical data including IP addresses, device identifiers, and session logs are used to detect and prevent unauthorised access, account takeover attempts, bot activity, and other security threats. Where a security incident is detected, we may use communication data to notify affected players and coordinate a response.

2.4 Responsible Gaming Compliance

Usage data — including betting frequency, session duration, deposit patterns, and bonus activity — is monitored to identify players who may be showing signs of problem gambling behaviour. This monitoring is conducted as part of our responsible gaming commitment and is described in more detail on our Responsible Gaming page. We may use this data to prompt players to review their limits, or to action a self-exclusion request.

2.5 Marketing Communications

With your consent, tekabaj may send you promotional emails, SMS notifications, or platform messages about new games, bonus offers, and seasonal promotions relevant to players in Bangladesh — including BPL cricket season offers, Eid promotions, and Pohela Boishakh campaigns. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting support. Withdrawing marketing consent does not affect your ability to use the tekabaj platform.

2.6 Legal and Regulatory Obligations

tekabaj may be required to process and disclose personal data in response to a lawful request from a competent authority, court order, or regulatory body. In such cases, we will disclose only the minimum data necessary to comply with the legal obligation, and we will make reasonable efforts to notify the affected player if we are legally permitted to do so.

3 Data Sharing

tekabaj does not sell, rent, or commercially exploit your personal data. We share personal data only in the limited circumstances described in this section, and only to the extent necessary for the stated purpose.

3.1 Service Providers

tekabaj engages third-party service providers to support platform operations. These providers may process your personal data on our behalf and are contractually bound to use it only for the specific service they are providing to tekabaj. Service provider categories include:

• Payment processors and mobile wallet operators (bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, Mastercard) for transaction processing
• Identity verification providers for KYC document checks and age verification
• Fraud detection and anti-money-laundering screening services
• Email and SMS communication platforms for account and promotional notifications
• Cloud hosting and infrastructure providers for platform operation and data storage
• Game studios (Pragmatic Play, NetEnt, Microgaming, Evolution Gaming, Spribe, Ezugi, and others) to the extent required to deliver game functionality within the platform

3.2 Legal Disclosure

tekabaj may disclose personal data to law enforcement agencies, regulatory bodies, or other competent authorities where required to do so by applicable law, court order, or lawful regulatory request. We will cooperate fully with legitimate legal requests while seeking to protect player data from overbroad or unlawful disclosure.

3.3 Business Transfers

In the event that tekabaj undergoes a corporate restructuring, merger, acquisition, or sale of all or part of its business assets, personal data held about players may be transferred to the successor entity as part of that transaction. Players will be notified of any such transfer and of any material changes to this Privacy Policy that result from it, prior to the transfer taking effect where reasonably practicable.

4 Cookies Policy

tekabaj uses cookies and similar browser-based technologies to make the platform function correctly, to keep your session secure, and to understand how players use the site so we can improve it. This section explains what types of cookies we use and why.

4.1 What Are Cookies

Cookies are small text files placed on your device when you visit a website. They allow the site to remember information about your visit — such as your login session, language preferences, and browsing behaviour — so that certain features work correctly and your experience is consistent across pages. tekabaj may also use similar technologies such as local storage, session tokens, and device fingerprinting for security purposes.

4.2 Cookie Categories Used by tekabaj

4.3 Managing Cookies

You can control and delete cookies through your browser settings. Most modern browsers allow you to block third-party cookies, clear existing cookies, and set preferences per website. Note that disabling strictly necessary or security cookies will prevent you from logging into your tekabaj account and may impair core platform functionality. tekabaj does not deploy third-party advertising or behavioural tracking cookies.

5 Data Retention

tekabaj retains personal data only for as long as is necessary for the purposes for which it was collected, or as required by applicable legal, regulatory, or operational obligations. When data is no longer needed, it is securely deleted or anonymised so that it can no longer be associated with an identifiable individual.

5.1 Retention Schedule

5.2 Deletion Requests

If you request deletion of your personal data, tekabaj will action that request subject to any overriding legal or regulatory obligation to retain the data. For example, KYC documents and financial transaction records may be subject to mandatory retention periods that prevent immediate deletion. Where full deletion is not immediately possible, tekabaj will restrict access to and use of the data while the mandatory retention period runs.

6 Your Privacy Rights

tekabaj is committed to respecting the privacy rights of all players. As a registered player on the tekabaj platform, you have the following rights in relation to the personal data we hold about you. To exercise any of these rights, contact our support team at [email protected] with a clear description of your request.

6.1 Right of Access

You have the right to request a copy of the personal data tekabaj holds about you. Upon receiving a valid access request, tekabaj will provide a summary of the data categories held, the purposes for which each is processed, and — where technically feasible — the specific data values stored for your account. Access requests are processed within 30 calendar days.

6.2 Right to Rectification

If any personal data tekabaj holds about you is inaccurate or incomplete, you have the right to request that it be corrected or updated. Most profile data (such as email address, mobile number, and city of residence) can be updated directly within your account settings. For corrections to identity data that was submitted as part of KYC verification, please contact support with the correct information and supporting documentation.

6.3 Right to Erasure

You may request that tekabaj delete the personal data it holds about you. This right applies where the data is no longer necessary for the purpose it was collected, where you have withdrawn consent (for consent-based processing), or where the data has been processed unlawfully. Erasure requests are subject to any overriding legal obligation to retain data, as described in the Data Retention section above.

6.4 Right to Restrict Processing

In certain circumstances — for example, while a data accuracy dispute is under review — you may request that tekabaj restrict the processing of your personal data. During a restriction period, tekabaj will continue to store the data but will not process it for any purpose other than storage.

6.5 Right to Object to Marketing

You have the right to object to the processing of your personal data for direct marketing purposes at any time. You may exercise this right by updating your marketing preferences in your account settings, or by contacting support. Upon receipt of a valid objection, tekabaj will cease sending marketing communications to you promptly.

7 Data Security

tekabaj implements a layered set of technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, alteration, or disclosure. No online platform can guarantee absolute security, but tekabaj takes all reasonable steps to maintain a robust security posture.

7.1 Technical Security Measures

• SSL/TLS encryption: All data transmitted between your browser or mobile device and the tekabaj platform is encrypted using current SSL/TLS standards
• Data encryption at rest: Sensitive data categories — including KYC documents, financial records, and account credentials — are stored in encrypted form on tekabaj's infrastructure
• Access controls: Internal access to player data is restricted on a least-privilege basis. Only staff who require access to personal data for a specific operational purpose are granted it
• Intrusion detection: tekabaj operates automated monitoring systems to detect and alert on suspicious access patterns, potential data exfiltration, and other security events in real time
• Penetration testing: tekabaj's infrastructure undergoes regular security assessments to identify and remediate vulnerabilities before they can be exploited

7.2 Organisational Measures

• Staff with access to player data are trained in data protection principles and are bound by confidentiality obligations in their employment terms
• tekabaj maintains an internal data incident response procedure to ensure that any personal data breach is identified, contained, and communicated to affected players promptly
• Third-party service providers who process personal data on behalf of tekabaj are assessed for security standards before onboarding and are bound by data processing agreements

7.3 Player Responsibilities

The security of your tekabaj account also depends on actions you take. tekabaj strongly recommends that you:

• Use a strong, unique password for your tekabaj account that you do not use on any other platform
• Never share your tekabaj account credentials with any other person
• Log out of your account when using a shared or public device
• Contact support immediately at [email protected] if you suspect your account has been accessed by an unauthorised party

8 Policy Updates

tekabaj reserves the right to update or revise this Privacy Policy at any time to reflect changes in platform operations, applicable laws, or data processing practices. When a material change is made to this policy, tekabaj will notify registered players via the email address on their account and will update the effective date shown at the top of this page.

8.1 Continued Use as Acceptance

Your continued use of the tekabaj platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated terms. If you do not agree with the changes, you may request account closure by contacting support before the effective date of the revision.

8.2 Version History

tekabaj maintains an internal version history of this Privacy Policy. If you require a copy of a previous version of the policy — for example, in connection with a formal complaint or legal proceeding — please submit a written request to [email protected] specifying the version or date required.